Frequently asked questions
What is the Gradial Store?
The Gradial Store is the official place to find Gradial apparel, team gear, and limited product drops. Available styles and collections may change over time.
How does the apparel fit?
Fit may vary by product and style. Review the available size options and any product details before ordering. If you are between sizes, choose based on whether you prefer a closer or more relaxed fit.
When can I expect my order?
Processing and delivery times vary based on item availability, destination, carrier schedules, and seasonal demand. Available shipping options are shown at checkout, and tracking information will be shared after shipment when available.
What if I need to cancel my order?
Contact us as soon as possible with your order number. We will review the order status and help when we can, but cancellation may not be possible once an order has entered processing or shipped.
How frequently are items restocked?
Restock timing varies by item and demand, and some products may be limited releases. Check the store periodically for current availability and new drops.
What is "Insiders Only"?
Rule number one of insiders only is don't talk about insiders only...