We want every order to arrive smoothly and every return to be straightforward. The information below provides general guidance; any product-specific terms shown at checkout or in your order confirmation will take precedence.
Shipping
Orders are prepared for shipment after payment is confirmed. Processing and delivery times may vary based on item availability, destination, carrier schedules, and seasonal demand.
- Available shipping options and estimated costs are shown at checkout.
- When tracking is available, it will be shared after the order ships.
- Carrier delays, weather, and other events outside our control may affect delivery timing.
If a package appears delayed, missing, or damaged in transit, please review the tracking details first and then contact us with your order number so we can help investigate.
Returns
Return eligibility depends on the item’s condition and any product-specific terms provided at the time of purchase. Before sending anything back, please contact us with your order number and the item you would like to return.
Unless otherwise stated, returned items should be unused, unworn, and in their original condition with any original packaging or tags included. Items marked as final sale may not be eligible for return.
Refunds
Approved refunds are issued after the returned item is received and reviewed. Refunds are generally sent to the original payment method. Your bank or payment provider may require additional time to post the credit.
Original shipping charges may not be refundable unless the order was incorrect or arrived damaged.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us with your order number, a brief description of the issue, and photos when helpful. We’ll review the details and determine the appropriate next step.